Refunds, returns and exchanges

This policy is written for our service: a digital ledger sold as a yearly plan. There are no goods to return or exchange.

Refunds

• If you are not satisfied with the service, ask for a refund within 7 days of your payment and we will refund the full amount you paid.
• We also refund in full if you paid and the plan was not switched on, if you were charged twice, or if a problem on our side stopped you from using the plan and we could not fix it.
• After 7 days we do not refund the plan, but if there is a problem with the service we will fix it or extend your plan.
• A voucher or discount that was used is not refunded as cash; you get back what you actually paid.

How long the refund takes

Once we approve your refund we send the money back to the account you paid from, within 7 days. We tell you by email when it is sent.

How to ask

Write to us at fahadyousaff@gmail.com or call +92 321 8738730 with your username and the payment date. We answer within 3 working days. See also our complaints process.

Returns and exchanges

A plan is digital content and cannot be returned. You can move to a different plan: ask us, and we will give you credit for the unused months of the plan you leave towards the new one.